Chat and support
Accounting help, right in the chat
Ask anything in the app’s chat. AI answers straight away, and a Kletta expert usually within 12 hours, often much sooner.
- AI answers straight away
- Experts on hand
- Conversations saved
How to get help
- 1
Open the chat
The chat is in the app, wherever and whenever you need it.
- 2
Ask
Type your question, and AI answers straight away.
- 3
An expert steps in
When a question needs a person, a Kletta expert takes it from there.
Help is a message away
All in one place
Everything about your bookkeeping is in the same chat, not in email threads.
On your phone
Ask wherever and whenever you like, right from the app.
Quick answers
An expert usually replies within 12 hours, often much sooner.
Conversations saved
The chat keeps your earlier conversations, so you can find answers later.
AI and people
Choose who you talk to
You can always choose whether to ask AI or a Kletta expert. AI answers general questions straight away, and an expert helps when the situation calls for it.
- AI answers straight away
- An expert usually within 12 hours
- Email: asiakaspalvelu@kletta.fi
Support in each plan
Every plan includes help with using the app. Duo and Care add an accountant.
Kletta Solo
Help with the app
Help with getting started and with problems, so you’re up and running quickly and everything works.
Kletta Duo
Bookkeeping and taxes
Ask Kletta’s accountant and tax expert about your bookkeeping and taxes.
Kletta Care
The fullest support
On top of Duo’s support, an accountant reviews your entries at the end of every VAT period and imports this year’s figures into Kletta.
Getting started was really easy and the instructions for using the app are clear. Kletta is very clear and easy to use.
Would you like us to call you?
Leave your details and one of our specialists will call you and go through how Kletta fits your business.
- Free
- No commitment
- Answers to your questions
Thanks, we’ve got your details. We’ll call you soon.
Could you give me a call?
Of course! Leave your number and we'll call.
Explore the other features
Invoicing
Send an invoice by email or as an e-invoice in under a minute. When your customer pays, Kletta marks the invoice as paid.
Receipts
Snap a receipt and Kletta reads the amount, VAT rate and category. You just approve it.
Bank connection
Connect your bank account and Kletta links each transaction to the right receipt or invoice.
VAT and taxes
Kletta calculates your VAT and tax prepayments and sends your VAT returns to the Tax Administration.
Driving log
Start a trip, drive and save. Kilometre and daily allowances are booked automatically.
Frequently asked questions about support
How do I get help from Kletta?
Ask in the app’s chat. With Duo and Care you can also ask an accountant, and by email you can reach us at asiakaspalvelu@kletta.fi.
How quickly are questions answered in the chat?
AI answers straight away. A Kletta expert usually replies within 12 hours, often much sooner.
Can I talk to a person instead of AI?
Yes. You can always choose whether to ask AI or a Kletta expert.
What support does the Solo plan include?
Solo includes help with using the app, getting started and solving problems. Bookkeeping and tax questions are answered by an accountant in Duo and Care.
Can I ask an accountant about deductions?
Yes, with Duo and Care. An accountant and a tax expert help with deductions, returns and special situations.
Are my conversations saved?
Yes. The chat keeps your earlier conversations, so you can find answers later.
